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Harold wood (Full Time, Permanent) £17,340 / Year (lots of benefits)
Sales Consultant - Harold Wood, Greater London
We are working closely with an AMAZING client who are about to stat their next round of recruitment for sales consultants to start on 29th February 2018.You must have at least 1 years experience within a call centre environment selling to people over the phone. You need to have an excellent telephone manner and a determination to succeed.
You must also be available to start on the 29th February 2017 and not have any holidays or days off booked for the first 6 weeks of employment as you will be put through their very comprehensive training which will provide you with all of the knowledge and skills to do well in your job.
35 hours per week The Call Centre is open during the following hours:
8am – 8pm Monday to Friday
9am – 5pm Saturday
10am – 5pm Sunday
10am-4pm Bank Holidays
Shift patterns to be worked, with time off in lieu (to equate to no more than a 35 hour week).
Responsibilities and Duties
Handling inbound calls from customers and accurately screening pre-existing medical conditions in order to produce policy quotes and maximising business opportunities whilst adhering to FCA regulations.
To effectively handle inbound calls regarding medical travel insurance. To achieve personal sales and performance targets and contribute to overall company sales targets and objectives. Identify needs and cross sell policies to maximise sales. Accurate screening of customers pre-existing medical conditions in order to offer the best policy cover. Following scripts carefully and accurately whilst building rapport with the customer. To manage customer service enquiries in alignment with our customer service goals. Manage sensitive and complex data in line with Data Protection and update customer records accurately. To contribute to the development and success of the Company by taking an active part in team and operational meetings. To maintain a professional and courteous manner towards your fellow team members, customers and clients. Adhering to FCA regulations at all times. To be accountable for personal development. To work within our regulatory framework and adhere to our Quality Assurance Programme. To comply with the housekeeping rules contained within the Staff Handbook. Demonstrate flexibility to meet the needs of the business from time to time. This list of duties is neither exclusive nor exhaustive and may be amended by Senior Management from time to rime, nor is it in an order of importance.
Qualifications and Skills
Experience in a Telesales/Telemarketing role within a Call Centre with proven levels of success. Experience in an Insurance environment would be beneficial. Excellent communication skills, both written and verbal. Goal orientated and target driven Committed to excellent customer service. Professional telephone manner. Attention to detail with focus on achieving first time quality. Persistent in the face of opposition, maintaining a positive attitude. Benefits
We believe in looking after our staff which is why we’re proud to have a generous employee benefits scheme.
Some of the benefits we offer include:
Contributory pension scheme
Corporate gym membership
Life assurance – Death in Service 4x salary
24 days, rising after specific lengths of service
Long Service awards
Training & Development
BUPA (applicable to eligible roles)
Commission scheme (sales only)
Sales incentive club – 300/400/500 club (sales only)
Bonus scheme Discounts on travel insurance, shopping vouchers and holidays